Shipping & Returns

If for any reason you are not satisfied with the items you have purchased, we are happy to offer you unconditional refund or exchange provided that the goods are returned in the original condition and packaging wrapped securely in case of damage during transit. Please Inform us beforehand so we may expect them.

Please also note that it is the customers' responsibility (whether for exchange or refund) to send return package/s by royal mail first class or Standard Parcel (not special delivery) to us. Using other posting methods without prior consultation with us may result in customers paying the extra cost incurred for not using the royal mail. For Interantional shipping, customers need to confirm with our customer service before using post office, any couriers or shipping agents. Tai Chi Link (UK) Ltd will not be responsible for collecting exchange or return items from customers. Please obtain a "certificate fo posting" from your local Post Office.

Unless the items you are returning are faulty, due for example, to a fault in manufacturing process or damage in transit or that the item was not as described on our site, we are regretably unable to refund postage and packing charges (which includes, for the avoidance of doubt, the charge incurred by us in sending you the original item and forming part of the cost of the item).

In the case of exchanges (of an item that is not faulty) for an equivalent item (eg. of a different size or colour) you will be responsible for the costs of returning the goods to us. To exchange goods purchased for different items, you will also need to send payment for the additional postage costs incurred by us in sending the replacement items to you and differences in prices.

Comments and Suggestion

We only offer our customers the best quality products and we tested them all personally before sending to the couriers. However, we appreciate that occasionally things can go wrong. If you have a comments or suggestion, please do not hesitate to contact us via the website - please be assured of our best attention and we will make our utmost effort to resolve any problems as soon as they arise.

p.s. The policy above does not affect your statutory rights

Tai Chi Link
8 Flamborough Way
Coseley
West Midlands
WV14 9UD

For any queries or detailed information on products listed please contact: Customer Service on 01902-883835 (UK) or via e-mail.